Return Policy
I hope you enjoy your NESSIE product!
If you wish to return a product, you have 14 days to return your purchase to us using the steps below:
Step 1
Request a return form at ines@nessie.store.
Step 2
Add the item(s) and return form to the original package.
Step 3
Send the return package to our return address.
NESSIE
Bruggeveldstraat 2
1700 Dilbeek
Belgium
Step 4.
Receive your money back within 5-10 business days.
- You have 14 days from receipt of your complete order to return your shipment to us.
- We advise you to send the package with a track & trace code. We cannot refund lost packages without track & trace code.
- The costs for the return are for your own account.
- Returned packages are processed within 5 to 10 business days of receipt.
- Items should be returned complete, in original condition - if reasonably possible - in original packaging (including any packaging or dust bag).
- In case of damaged or incomplete items, depreciation will be charged. One-time alteration of items is not considered use.
- If one of your items was delivered defective, or you received a different item than ordered, we ask that you contact us via email: ines@nessie.store
Information about refunds
- Please indicate on the return form that you would like a refund.
- We will refund the purchase price within 5 to 10 business days of receiving your return.
- The original purchase price for the products will be refunded. Shipping costs will not be credited. If your purchase was made with a gift certificate, you will receive another gift certificate.
- If your purchase was made with a discount code, you will only receive a refund of the amount paid, that is, the amount calculated after the discount code was applied. In addition, the discount code is no longer valid.