Return Policy

I hope you enjoy your NESSIE product!

If you wish to return a product, you have 14 days to return your purchase to us using the steps below:

Step 1

Request a return form at ines@nessie.store.

Step 2

Add the item(s) and return form to the original package.

Step 3

Send the return package to our return address.

NESSIE

Bruggeveldstraat 2

1700 Dilbeek

Belgium

Step 4.

Receive your money back within 5-10 business days.

- You have 14 days from receipt of your complete order to return your shipment to us.

- We advise you to send the package with a track & trace code. We cannot refund lost packages without track & trace code.

- The costs for the return are for your own account.

- Returned packages are processed within 5 to 10 business days of receipt.

- Items should be returned complete, in original condition - if reasonably possible - in original packaging (including any packaging or dust bag).

- In case of damaged or incomplete items, depreciation will be charged. One-time alteration of items is not considered use.

- If one of your items was delivered defective, or you received a different item than ordered, we ask that you contact us via email: ines@nessie.store

Information about refunds

- Please indicate on the return form that you would like a refund.

- We will refund the purchase price within 5 to 10 business days of receiving your return.

- The original purchase price for the products will be refunded. Shipping costs will not be credited. If your purchase was made with a gift certificate, you will receive another gift certificate.

- If your purchase was made with a discount code, you will only receive a refund of the amount paid, that is, the amount calculated after the discount code was applied. In addition, the discount code is no longer valid.